Refund Policy

At Binni Nagasi, we want to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we do not offer returns or monetary refunds for orders already processed in our online store. We also do not accept merchandise exchanges under any circumstances.

Exception for Replacements

The only exception for processing a product replacement is if the received merchandise does not match the product listed on the purchase receipt or has been damaged during transportation. In this case, you must report it to [contact email] on the same day you receive it so we can proceed with the necessary replacement.

Customer Responsibilities

It is the customer’s responsibility to ensure that they order the correct products that meet their preferences and needs. We do not accept returns due to color variations or personal preferences for hygiene reasons.

Product Return

If a replacement is approved, you must send the damaged or incorrect product to the address we provide. Shipping costs associated with the return will be the customer's responsibility unless the issue is attributable to Binni Nagasi.

Time Frame for Reporting Issues

The maximum time to report an issue is seven days after receiving the package. After this period, we will not be able to process any replacement requests.

Reactions or Sensitivities to Ingredients

Our products are made with high-quality ingredients. However, some individuals may be sensitive or allergic to certain natural ingredients. It is the customer’s responsibility to read product labels to identify potential allergens. If you have concerns about allergies, we recommend performing a patch test before using the products.

Binni Nagasi is not responsible for allergic reactions or sensitivities caused by the use of our products. If you experience an adverse reaction, discontinue use immediately and consult your doctor.

Hygiene Guarantee

We guarantee that all purchased products have not been handled by anyone outside our team and that we operate under strict hygiene standards for personal care products.